Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for Palermo House orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home goods?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, bedding and textiles must be unopened to qualify for a full refund.
How should I care for my Palermo House textiles?
To maintain the longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and harsh detergents to preserve natural fibers.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable materials. We partner with certified suppliers to ensure our home goods are both high-quality and environmentally conscious.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed, though you may initiate a return once it arrives.