Returns & Exchanges

At Palermo House, we want you to feel at home with your purchase; if you are not completely satisfied, we offer 30-day returns on all eligible items in their original condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original Palermo House packaging to ensure they remain protected and clean during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing